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Frequently Asked Questions
Don't Love It...You're Free To Return It.
- We take pride in our products as we believe they are one-of-a-kind. However, we understand that buying things online can be daunting, especially for the first time, so we offer a 30 day return window.
- If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
- Original shipping charges are non-refundable and will be deducted from the refund.
Returned items must meet these requirements:
- Returned within 30 days of shipment date.
- In original packaging, in original condition and free of stains and damages.
- Damaged items, incorrect items, or missing items must be reported within 24 hours of receiving your merchandise.
- We provide you with all the details you need upon placing your order through the confirmation email.
- We believe in the power of conscious consumption, and our products are designed to resonate with customers who seek more than just products. We ensure that every aspect of our creative process adheres to ethical principles, from sourcing materials to engaging with our artisans.
- Please check the care instructions provided on the product page of each item.
We accept cash on delivery, Instapay, and credit/debit card payments through a provided link.
Currently, we do not ship internationally. However, we hope to expand our horizons in the near future to provide a unique experience for our customers worldwide.
Damaged items, incorrect items, or missing items must be reported within 24 hours of receiving your merchandise.
- Yes, we offer customization services through Maramzy Studio. Click here to understand and inquire more.
We have a showroom by appointment. Kindly email us at maramzy@maramzy.com.
- We are extremely open to crafting stories and working with our community. Please contact us at maramzy@maramzy.com