FAQs
Frequently Asked Questions
Can I return or exchange a product if I'm not satisfied?
Don't Love It...You're Free To Return It.
- We take pride in our products as we believe they are one-of-a-kind. However, we understand that buying things online can be daunting, especially for the first time, so we offer a 30 day return window.
- If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
- Original shipping charges are non-refundable and will be deducted from the refund.
Returned items must meet these requirements:
- Returned within 30 days of shipment date.
- In original packaging, in original condition and free of stains and damages.
- Damaged items, incorrect items, or missing items must be reported within 24 hours of receiving your merchandise.
How can I track my order?
We provide you with all the details you need upon placing your order through the confirmation email.
How do I care for and maintain your products?
Please check the care instructions provided on the product page of each item.
What payment methods do we accept?
We accept cash on delivery and credit/debit card payments.
Do we ship internationally?
Currently, we do not ship internationally. However, we hope to expand our horizons in the near future to provide a unique experience for our customers worldwide.
What if I receive a damaged or defective product?
Damaged items, incorrect items, or missing items must be reported within 24 hours of receiving your merchandise.
Want to work with us, PRESS/ PR / COLLABS?
We are extremely open to crafting stories and working with our community. Please contact us at maramzy@maramzy.com
